Return Policy for Digital Products
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Return and Refund Policy for Digital Products (Vector Maps)

At vectormap.net , we strive to provide high-quality digital products to our customers. Due to the nature of digital downloads, we have established the following return and refund policy:

1. No Refunds or Returns

  • All sales of digital products (vector maps) are final. Once a purchase is completed and the file has been downloaded, we do not offer refunds or accept returns .
  • Since digital products are delivered immediately upon purchase, they cannot be returned in the same way as physical goods.

2. Free Replacement for Damaged or Unusable Files

If you experience issues with your downloaded file (e.g., the file does not open, the archive is damaged, or there is a problem loading the file), we are happy to assist by providing a free replacement under the following conditions:

  • You must contact us via email at [your email address] .
  • Include a detailed description of the issue (e.g., “The file does not open,” “The archive is corrupted,” or “There was a problem during download”).
  • Attach proof of purchase (e.g., a payment receipt or order confirmation).

3. How to Request a Replacement

To request a replacement file, please follow these steps:

  1. Send an email to [your email address] .
  2. In the subject line, write: “Replacement Request for Vector Map Purchase.”
  3. In the body of the email, include:
    • A description of the problem (e.g., “The file does not open”).
    • Your order number or transaction ID (if applicable).
    • Attach your payment document or proof of purchase.
  4. Our support team will review your request and respond within [insert response time, e.g., 1-2 business days] .

4. Limitations

  • We only provide replacements for files that are confirmed to be damaged, corrupted, or incomplete due to errors on our side.
  • This policy does not cover issues caused by user error, such as incorrect software usage, incompatible devices, or accidental deletion of files after download.

5. Contact Us

If you have any questions or need assistance, please feel free to contact us:

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